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Call center management is complicated. However, it can with the right tools, such as simplified Solutions Inova Performance Tracker 2.0. This is a web-based dashboard that gives managers real time facts and figures to work, so it is applied to make effective decisions and to adjust their plans quickly to different situations. Potential problems can be nipped in the bud with this tool for managing the call center.
Performance Tracker worksThe consolidation of key figures and data from multiple sources and display them all on a contiguous dashboard can be customized for your needs. Manager initially a high-level overview of their business and operational metrics, but they can learn to drill down into different sections for more details. Furthermore, the management of the system allows teams to instantly compare actual performance against objectives, and this knowledge allows them to take immediate and effective. All majorDisplays information at a glance with Performance Tracker - key figures are displayed graphically in the form of graphs, gauges and grids.
Another positive aspect of Inova Solutions Call Center management tool is the way it integrates with any data source, including ACD, the systems for workforce management, and also the internal databases. Furthermore, as the dashboard of Microsoft SharePoint, custom display options are made easyCreate and modify.
Of course, the positive performance of the main tracker is that it helps companies more efficiently and effectively so that managers can spend less time running reports and more time to care for their staff and management of their call center.
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